Job Type: Permanent

Compensation: Competitive salary and benefits

Location: Austin, TX

Description: The content specialist (fluent WRT reading/writing Spanish or Portuguese) will be responsible for writing and maintaining customer and teammate-facing content in the forms of FAQ's, e-mail templates, teammate scripts, and content in web self-service channels.

Duties:

• Adhering to company written style guides and brand guidelines
• Modifying or re-writing kana templates (hotkeys) and FAQs to ensure they are culturally appropriate, well-written, accurate, and approved by the compliance/legal department
• Translating, updating, writing and implementing new templates to reflect product updates
• Updating, writing, and implementing new FAQs to reflect product updates
• Maintaining the help center—for example, archiving and removing out-of-date FAQs as necessary
• Acting as the content expert for Ops content
• Working closely with linguist and content managers to maintain local language glossary and style guide
• Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
• Taking an active role in country-specific or Spanish-content projects
• Using project management principles to ensure deliverables are met
• Supporting the in-country business unit's initiatives
• Getting involved in website bug spotting/fixing (QA)

Requirements:

• Ability to read and write fluent Spanish OR Portuguese
• 5+ years of writing experience
• Excellent translation, writing, and editing skills
• BS/BA in languages or related field
• Ability to work within tight and often-changing deadlines
• Ability to work with and communicate effectively to diverse individuals
• Strong organizational and project management skills

Contact Information: Send resume to Lisa Schultz This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Company Information: PayPal is an eBay company. www.paypal.com